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Support Center

Get help with ManageFlock and find answers to your questions

Email Support

Get personalized help from our support team. We typically respond within 24 hours.

support@manageflock.com

Live Chat

Chat with our support team in real-time during business hours.

Start Live Chat

Documentation

Browse our comprehensive guides and tutorials to get the most out of ManageFlock.

View Documentation

Support Hours

Email Support

Available 24/7

Response within 24 hours

Live Chat

Monday - Friday: 9:00 AM - 6:00 PM (WAT)

West Africa Time

Frequently Asked Questions

How do I get started with ManageFlock?

Sign up for a free 14-day trial at manageflock.com. No credit card required. Once you create your account, you can start adding members, setting up departments, and exploring all the features ManageFlock has to offer.

Can I import my existing member data?

Yes! ManageFlock supports importing member data from CSV files and other church management systems. Contact our support team at support@manageflock.com for assistance with data migration.

Is my church data secure?

Absolutely. We use enterprise-grade security including SSL encryption, secure data centers, regular backups, and strict access controls. Your church's data is completely isolated from other organizations and is never shared with third parties.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal through our secure payment processor Paddle. All payments are processed securely and we never store your payment information.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time from your account settings. There are no cancellation fees or long-term contracts. You'll continue to have access until the end of your current billing period.

Do you offer training or onboarding?

Yes! We provide comprehensive onboarding support including setup assistance, data migration help, and training sessions. Growth and Enterprise plans include dedicated onboarding support. Contact us to schedule a training session.

Contact Information

General Support

Response Time

Within 24 hours

Privacy & Legal

Privacy Questions

privacy@manageflock.com

Legal Entity

JOKALALA Tecnologias, Lda

Emergency Support

For critical issues affecting your church operations during services or events, please mark your email as "URGENT" in the subject line.

Send Urgent Support Request