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Effective Date: January 24, 2026
By accessing and using Connectus (the "Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Connectus is owned and operated by JOKALALA Tecnologias, Lda ("Company", "we", "us", or "our"). These Terms of Service govern your use of the Platform and all related services, including APIs, applications, and tools.
Permission is granted to temporarily download one copy of the materials (information or software) on Connectus for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
The materials on Connectus are provided on an 'as is' basis. Connectus makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
In no event shall Connectus or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Connectus, even if Connectus or a Connectus authorized representative has been notified orally or in writing of the possibility of such damage.
The materials appearing on Connectus could include technical, typographical, or photographic errors. Connectus does not warrant that any of the materials on the Platform are accurate, complete, or current. Connectus may make changes to the materials contained on the Platform at any time without notice.
Connectus has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Connectus of the site. Use of any such linked website is at the user's own risk.
If you believe that a link on Connectus is unlawful, offensive, or otherwise inappropriate, please contact us immediately.
Connectus may revise these terms of service for the Platform at any time without notice. By using this Platform, you are agreeing to be bound by the then current version of these terms of service.
We will notify you of significant changes by posting them on this page and updating the "Last updated" date. Your continued use of the Platform following such modifications constitutes acceptance of the updated terms.
These and other agreements between you and Connectus are governed by and construed in accordance with the laws of the United States, and you irrevocably submit to the exclusive jurisdiction of the courts located in the United States.
If you create an account on Connectus, you are responsible for maintaining the confidentiality of your account information and password, and you are responsible for all activities that occur under your account. You agree to:
You may not use another user's account without permission. Connectus cannot and will not be liable for any loss or damage arising from your failure to comply with this provision.
You agree not to use Connectus for any of the following purposes:
Connectus reserves the right, in its sole discretion, to terminate your access to the Platform at any time and for any reason, including but not limited to violation of these Terms of Service. Upon termination, your right to use the Platform will immediately cease.
Termination may result in the forfeiture and destruction of all information associated with your account. If you wish to terminate your account, you may do so by contacting support@manageflock.com.
While we maintain backups of our systems, we do not guarantee the recovery of your data in the event of loss, corruption, or deletion. You are responsible for maintaining your own backups of critical data.
Connectus is not liable for any loss of data or business interruption resulting from your use of the Platform or our failure to provide service, even if we have been advised of the possibility of such loss.
Connectus reserves the right to modify, update, or discontinue the Platform or any portion thereof at any time, with or without notice. We may add, remove, or modify features, functionality, and pricing at our discretion.
Your continued use of the Platform after such changes constitutes your acceptance of the new terms. We will provide notice of material changes via email to your registered email address.
Connectus may integrate with or use third-party services (payment processors, email services, analytics, etc.). Your use of these services is subject to their terms and privacy policies. Connectus is not responsible for the actions or terms of third-party services.
You agree to indemnify and hold harmless Connectus and its officers, directors, agents, and employees from any claim, demand, loss, or liability arising out of your violation of these Terms of Service or any law or regulation, or the rights of any third party.
These Terms of Service, along with the Privacy Policy and Refund Policy, constitute the entire agreement between you and Connectus regarding your use of the Platform and supersedes all prior negotiations, representations, and agreements, whether written or oral.
Effective Date: January 24, 2026
Connectus ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Platform.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform.
We collect information in various ways, including:
We use the information we collect for the following purposes:
We do not sell, trade, or rent your information to third parties. However, we may share information in the following circumstances:
We implement administrative, technical, and physical security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:
However, no security system is impenetrable. We cannot guarantee absolute security of your information.
We use cookies and similar tracking technologies to track activity on the Platform and hold certain information, including:
You can control cookie settings through your browser, though this may affect functionality.
We retain your information for as long as necessary to provide the Platform and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete your personal information within 30 days, except where we are required by law to retain it.
Church member data is retained according to your subscription and church policies. You may export or delete member data at any time from your account settings.
The Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's account.
Church member records that include minors are maintained only at the discretion of the church and the parents/guardians. The church is responsible for obtaining necessary consent.
If you are in the European Union or California, you have additional rights:
To exercise these rights, contact privacy@manageflock.com with your request.
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing personal information.
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@manageflock.com
Address: Connectus Inc., Church Management Division
Response Time: Within 30 days
Effective Date: January 24, 2026
Connectus provides a transparent refund policy to ensure customer satisfaction. This policy outlines the conditions under which refunds are available for subscriptions and payments made through the Platform.
14-Day Free Trial: All new accounts receive a 14-day free trial with full access to features. No credit card is required, and you will not be charged until the trial period expires.
Monthly Subscriptions: If you cancel your monthly subscription within 14 days of purchase, you are eligible for a full refund. After 14 days, no refunds will be issued for the current billing period. You may cancel at any time, and the cancellation will take effect at the end of your current billing cycle.
Annual Subscriptions: If you purchase an annual subscription and cancel within 30 days of purchase, you are eligible for a full refund. After 30 days, annual subscriptions are non-refundable except in exceptional circumstances (see section 3.4).
Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel. You can manage your subscription and cancel at any time from your account settings.
To cancel your subscription:
Note: Cancellation takes effect at the end of your current billing period. You will continue to have access to the Platform until that date.
Refunds outside the standard policy periods may be issued in the following circumstances:
To request an exceptional refund, contact support@manageflock.com with documentation of the issue. Refund requests must be submitted within 90 days of the charge.
The following situations are not eligible for refunds:
Upgrades: When you upgrade your plan, we will charge the difference prorated for the remainder of your billing period. This is not a refund but an adjustment to your next invoice.
Downgrades: When you downgrade your plan, we will issue a prorated credit for the difference, which will be applied to your next billing cycle. This credit cannot be refunded as cash.
If your payment fails or is declined, we will notify you by email. Your access to the Platform may be suspended until a valid payment is received. We do not charge a fee for failed payment attempts. However, if your subscription is suspended and we cannot contact you, your account may be automatically downgraded to the Free plan after 30 days.
Refund terms for Enterprise and custom plans are negotiated individually and documented in your service agreement. The terms outlined in this policy apply unless superseded by a specific contract.
All prices are shown before applicable taxes. Taxes, if applicable, will be added to your invoice based on your location. Taxes are included in refund calculations.
Approved refunds are processed within 5-10 business days. The refund will be credited back to your original payment method. Please note that your bank or payment processor may take additional time to reflect the refund in your account (typically 3-5 business days).
You will receive a confirmation email once the refund has been processed.
The following are non-refundable:
To request a refund:
Response Time: We aim to respond to all refund requests within 5 business days. Complex cases may require additional time for review.
Connectus reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We will notify customers of material changes via email.
Your continued use of the Platform after policy changes constitutes acceptance of the new policy.
For refund-related inquiries, please contact:
Email: support@manageflock.com
Subject: "Refund Request - [Your Email]"
Response Time: Within 5 business days
If you have any questions about these Terms of Service, Privacy Policy, or Refund Policy, please don't hesitate to reach out.
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Last Updated: January 24, 2026 |Version: 1.0